As per the Supreme Court order, the online purchase of crackers is strictly prohibited. However, we are allowed to collect inquiries through our website. Hence, you can use this online store to place your inquiries for the desired crackers.

Upon receiving an inquiry through our website, our sales team will contact the customer to confirm the order and provide the total amount due, including any applicable taxes, shipping charges, etc.

To process the payment for the confirmed order, customers can use any of the following methods:
UPI Apps: Customers can transfer the payment using UPI apps such as PhonePe, Google Pay (GPay), or PayTM.
Bank Transfer: Customers can make a direct bank transfer to our provided bank account details.

A/C name - The Creator Web Services
A/c No - 922020025353687
IFSC - UTIB0000089
Axis Bank, Sivakasi

Customers are kindly asked to immediately confirm their orders by making payments within 15 minutes of placing their order. Our sales representatives will immediately get in touch with you and provide guidance on making payments through payment links, UPI apps, or direct bank transfers.

After making the payment through any of the above-mentioned methods, the customer is required to share a screenshot of the payment advice to the designated mobile number: 7418667417. This screenshot will be used for further verification and order processing.

Upon receiving the payment screenshot, our team will verify the payment immediately and share and acknowledgement with you. Once the payment is confirmed, we will proceed with the order fulfilment process.

We assure our customers that all payment transactions and personal information shared with us will be treated with the utmost confidentiality and security. Our website uses encryption technology to protect sensitive data.

If you have any questions or concerns regarding the payment process or this policy, please feel free to contact our customer support team at [support@bigfestival.in or sales@bigfestival.in / (+91) 7418 66 7417].

By proceeding with the payment for your order, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Payment Policy.

bigfestival.in is not responsible for any address mistakes from your side. Orders will be delivered based only on the stock availability and bigfestival.in holds full rights to cancel any order.

Orders are confirmed only when 100% payment is done in advance.

Crackers once delivered cannot be returned for any reason.

In case of product missing or damaged products found, refund will be provided for that particular item